The information in this website is of a ‘general’ nature only and may contain advice that is not based on your personal objectives, financial situation or needs. You should therefore consider how appropriate the advice (if any) is to those objectives, financial situation and needs, before acting on the advice.
GO Markets is authorised to operate a financial services business in Australia, under its Australian Financial Services Licence.
As an OTC derivative provider, GO Markets is required to adhere to key disclosure benchmarks set out by our corporate regulator, the Australian Securities and Investment Commission (“ASIC”). GO Markets adheres to the seven disclosure benchmarks for over-the-counter contracts for difference that can help retail investors understand the risks associated with these products, assess their potential benefits and decide whether investment in the products is suitable for them.
GO Markets have a compliance management system in place and strive to achieve above and beyond what are considered to be minimum compliance requirements.
GO Markets maintains prudent risk management practices. Among other considerations, this involves the monitoring and surveillance of global markets, key risk events, and the trading activity of our clients. In general terms, we refer to this as the management of Market Risk. One way we manage market risk is by Hedging. This means that we may buy or sell the same instrument (but not necessarily of the same volume), to an external counterparty, known as a Liquidity Provider or Hedging Counterparty. If we choose not to hedge, we may be exposed to the outcome of the clients trading activity.
Factors which impact GO Markets decision to hedge may include, but are not limited to:
We are sometimes in a position where we may not need to hedge, (or we can hedge a smaller amounts) because we have both buyers and sellers of the same instrument or ‘offsetting’ trades.
Trades that are deemed to be predatory in nature, by deploying techniques including, but not limited to, latency arbitrage, the targeting high impact news events, or seeking to manipulate available liquidity.
Extraordinary volume of trades or total trade size is larger than our risk tolerance;
Insufficient liquidity in the underlying market.
The performance of a trading account or group of accounts.
The amount of funds deposited may indicate a need to hedge all trades given it may represent large trade volume from an account(s) than permitted by our internal risk management policies.
Our primary hedging counterparties are Saxo Bank A/S (authorised and regulated by Finanstilsynet in the EU), ADS Securities L.L.C (licensed by the Central Bank of the United Arab Emirates), CFH Clearing Limited (authorised and regulated by the Financial Conduct Authority in the United Kingdom) CMC Markets Asia Pacific Pty Limited (regulated by ASIC in Australia). We may appoint new counterparties, or change our counterparties, from time to time.
Please contact us if you would like to receive a copy of our hedging policy. This policy is subject to change without notice.
Client funds are deposited into the National Australia Bank (“NAB”) and Commonwealth Bank where we have multiple client accounts in various currencies. Funds you deposit with us, including your net running profits, will be held separately from our money, in a dedicated account, and held and dealt with in accordance with the requirements of the Corporations Act. We follow specific guidance set out in ASIC Regulatory Guides RG212 and RG227.
We do not use client funds as capital, including working capital or for business purposes such as office rent, utilities and employee payroll and do not use retail client funds for counterparty margining obligations. Wholesale client funds may be used for counterparty margining obligations.
We perform daily and monthly reconciliations of the amount of reportable client money that, according to our records, we are required to hold in a client money account against the amount of reportable client money we are actually holding in that account.
We keep accurate records of the reconciliations we perform and will provide copies of these records to our clients or ASIC within five business days of a written request (or such longer period as may be agreed in writing).
GO Markets operates an automated “Margin Call” mechanism in an effort to mitigate the risk of a client’s account falling into negative equity.
In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).
While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a ‘gap’ in price action, thereby triggering a margin call event at a lower level than the 50% threshold.
GO Markets is committed to providing the best possible service to all our clients, and to preserving the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.
To view our fair usage policy, please click here.
GO Markets is dedicated to protecting your privacy and safeguards your personal and financial information with maximum care. We employ leading security software and systems, and have strict procedures in place to protect your information.
Our deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.
To view our deceased estates policy and procedure, please click here.
The GO Markets’ Deceased Estates Policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.
Please notify us as soon as possible. You can inform us by phone, email or mail as per the contact details below.
As soon as we are notified, we will freeze any sole accounts the deceased party has with us. Joint accounts will continue to operate as normal. Once all documents listed below have been received, we will transfer the account into the joint holder’s name, keeping the same account number.
In order to release the funds of the trading account we require the following documentation/information:
Once we have received all of the documentation/information set out above, the transfer will be processed within 2 working days. Please note that the submission of incomplete documentation/information will result in a delay to the release of funds.
Once the funds have been released, the account will be closed if it is in a sole name.
GO Markets is a member of the Financial Ombudsman Services (“FOS”), the approved Australian external dispute resolution scheme.
If at any stage you wish to lodge a dispute with GO Markets, please refer to our dispute handling procedure by clicking here.
GO Markets aims to provide superior customer service. In the event that you are dissatisfied with any aspect of our service, please give us the opportunity to investigate and answer your questions.
GO Markets Pty Ltd Complaints Officer
Level 22, 600 Bourke Street
Melbourne, VIC 3000, Australia
Email : firstname.lastname@example.org (please mark your email Attn.: Complaints Officer)
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