Legal Documents

LEGAL DOCUMENTS

GO Markets provides legal documentation for clients to review before trading Forex, CFDs or any other financial product available. 
Please ensure to read all legal documentation before opening a live trading account with GO Markets.

Our Product Disclosure Statements, Product Information and Terms and Conditions govern our relationship with you.

Our Financial Services Guide is designed to assist clients in deciding whether to use our services.

Our Privacy Policy discloses how we collect, use, hold, disclose and disseminate your personal information.

General Advice Warning

The information in this website is of a 'general' nature only and may contain advice that is not based on your personal objectives, financial situation or needs. You should therefore consider how appropriate the advice (if any) is to those objectives, financial situation and needs, before acting on the advice.

ASIC Regulatory Benchmarks

GO Markets is authorised to operate a financial services business in Australia, under its Australian Financial Services Licence.

As an OTC derivative provider, GO Markets is required to adhere to key disclosure benchmarks set out by our corporate regulator, the Australian Securities and Investment Commission ("ASIC"). GO Markets adheres to the seven disclosure benchmarks for over-the-counter contracts for difference that can help retail investors understand the risks associated with these products, assess their potential benefits and decide whether investment in the products is suitable for them.

GO Markets have a compliance management system in place and strive to achieve above and beyond what are considered to be minimum compliance requirements.

Hedging Policy

GO Markets maintains prudent risk management practices. Among other considerations, this involves the monitoring and surveillance of global markets, key risk events, and the trading activity of our clients. In general terms, we refer to this as the management of Market Risk. One way we manage market risk is by Hedging. This means that we may buy or sell the same instrument (but not necessarily of the same volume), to an external counterparty, known as a Liquidity Provider or Hedging Counterparty. If we choose not to hedge, we may be exposed to the outcome of the clients trading activity.

Factors which impact GO Markets decision to hedge may include, but are not limited to:

Internalisation of Trades
We are sometimes in a position where we may not need to hedge, (or we can hedge a smaller amounts) because we have both buyers and sellers of the same instrument or ‘offsetting’ trades.

Toxicity of Flow
Trades that are deemed to be predatory in nature, by deploying techniques including, but not limited to, latency arbitrage, the targeting high impact news events, or seeking to manipulate available liquidity.

Volume
Extraordinary volume of trades or total trade size is larger than our risk tolerance;

Liquidity
Insufficient liquidity in the underlying market.

Performance
The performance of a trading account or group of accounts.

Cash Balance
The amount of funds deposited may indicate a need to hedge all trades given it may represent large trade volume from an account(s) than permitted by our internal risk management policies.


Our primary hedging counterparties are Saxo Bank A/S (authorised and regulated by Finanstilsynet in the EU), ADS Securities L.L.C (licensed by the Central Bank of the United Arab Emirates), CFH Clearing Limited (authorised and regulated by the Financial Conduct Authority in the United Kingdom) CMC Markets Asia Pacific Pty Limited (regulated by ASIC in Australia). We may appoint new counterparties, or change our counterparties, from time to time.

Please contact us if you would like to receive a copy of our hedging policy. This policy is subject to change without notice.

Client Funds

Client funds are deposited into the National Australia Bank ("NAB") where we have multiple client accounts in various currencies and they are segregated from business operating funds. NAB is an Australian Authorised Deposit­ Taking Institution.

We ensure that we follow the guidelines set out in ASIC Regulatory Guide’s 212 and 227 and all client monies are reconciled on a daily basis.

Note that client funds may be used to fulfil our counterparty margining obligations, but they cannot be used to fund any business related expenditure such as office rent, utilities and employee payroll.

Margin Calls

GO Markets operates an automated "Margin Call" mechanism in an effort to mitigate the risk of a client's account falling into negative equity.

In order to maintain a position or a trade, your cash balance after running losses (equity) must not fall below 50% of the required margin. A breach of this threshold will result in the closure of your position(s), with the largest losing position/trade closed first. Before your trade(s) is closed, a warning will be issued on your trading platform if your account equity breaches 80% of your margin required, by means of red highlighting on your trade(s).

While this automated margin call process acts as a protection for both client and provider, market volatility, particularly surrounding news events, may result in additional losses. Holding a trade over the weekend may increase the risk of a 'gap' in price action, thereby triggering a margin­call event at a lower level than the 50% threshold.

Fair Usage Policy

Go Markets is committed to providing the best possible service to all our clients, and to preserving the integrity and quality of our trading platform. If, in our reasonable opinion, we consider it necessary, we may manage your use of or access to our services as we see fit in the circumstances.

To view our fair usage policy, please click here.

Data Protection

GO Markets is dedicated to protecting your privacy and safeguards your personal and financial information with maximum care. We employ leading security software and systems, and have strict procedures in place to protect your information.

To view our privacy policy, please click here.

Deceased Estates Policy

Our deceased estates policy is designed to provide practical help with the process for the release of trading account funds after the death of the account holder.

To view our deceased estates policy and procedure, please click here.

Dispute Handling

GO Markets is a member of the Financial Ombudsman Services ("FOS"), the approved Australian external dispute resolution scheme.

If at any stage you wish to lodge a dispute with GO Markets, please refer to our dispute handling page by clicking here.

Sales Promotion Terms & Conditions

To view terms and conditions of all special sales promotions or offers, please click here.

Joint Accounts

To view the Go Markets Joint Account Agreement please click here. Please complete and return to newaccounts@gomarkets.com.

Contact our 24 / 5 support

Trading Forex and Derivatives carries a high level of risk, including the risk of losing substantially more than your initial expenditure. Also, you do not own or have any rights to the underlying assets. The effect of leverage is that both gains and losses are magnified. You should only trade Forex if you can afford to carry these risks.

GO Markets Pty Ltd does not guarantee the performance or return of capital. You should only trade in risk capital (that is, capital you can afford to lose). Please note that the historical financial performance of any underlying instrument/market is no guarantee or indicator of future performance.

Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved, and seek independent advice if necessary. A Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for our products are available from GO Markets Pty Ltd to download at this website or here, and hard copies can be obtained by contacting the offices at the number above.

Please also note that your call may be recorded for training and monitoring purposes. Any advice provided to you on this website or by our representatives is general advice only, and does not take into account your objectives, financial situation or needs. You should therefore consider the appropriateness of our advice before making any decision about using our services. You should also consider our PDS documents before making any decision about using our products or services.

The information on this site is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

The GO Markets AFSL authorises us to provide financial services to people in Australia. However, GO Markets complies with the obligations arising from our AFSL in respect of the financial services provided to all of our clients, including those who reside outside of Australia.

This website is owned and operated by GO Markets.

All contents © 2017 GO Markets Pty Ltd. All rights reserved. AFSL 254963. ABN 85 081 864 039. ACN 081 864 039.